Questions? We are here to help.
It is our goal to process and ship your order as quickly as possible. Standard orders are typically processed within 24-48 hours from the time of purchase. Orders placed on Saturdays, Sundays and public holidays will be processed the following business day. Please allow 10-14 business days for priority registered shipping and 5-7 working days for courier service delivery.
Once your order is processed and dispatched, you will receive a confirmation email with delivery and shipment tracking details. If you require an express or urgent order delivery, please contact us and we will be happy to accommodate you.
While we hope that you are always satisfied with your Empress1810 purchase, we understand that you may wish to return a product. Please notify us by email prior to returning your item. We are not responsible for packages shipped to us without prior notification. If you wish to return or exchange any items, please contact us.
If you would like to return your product, please review the return policy below:
- Products returned must be ordered directly from empress1810.com
- Products must be returned within 14 days of purchase. Any items returned beyond this guarantee time frame will not be refunded, credited or returned.
- All shipping costs for returned items are the responsibility of the customer. Please send your returns via a traceable shipping method and insure the package for the cost of the items.
- Original shipping and handling charges are non-refundable.
- Empress1810 is not responsible for lost or damaged shipments.
- For additional information including return instructions, please see the returns page on empress1810.com
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
Empress1810 is a trade name under Rimal Books Ltd. All orders are processed via Rimal Books Ltd. We accept the following types of payment:
Wire Transfer (please contact us for bank details)
Taxes / VAT:
VAT sales tax is charged on all orders placed within the EU. All other international duties and taxes are the responsibility of the customer.